Accessibility Statement

1. Our Commitment to Accessibility

Call Center Options, LLC d/b/a CPA Security ("Company", "we", "us") is dedicated to ensuring digital accessibility for all users, including individuals with visual, auditory, cognitive, or motor disabilities. We actively design, develop, and audit our platform to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and Title III of the Americans with Disabilities Act (ADA).

2. Technical Accessibility Measures

We integrate accessibility into our software development lifecycle and continuous integration pipelines. Key technical measures implemented across the website include:

• Bypass Blocks & Skip Links: A primary skip navigation link is positioned as the very first focusable element on every page, allowing keyboard and screen-reader users to bypass repetitive header navigation directly to the #main-content landmark.
• Full Keyboard Operability: All user interactions—including multi-step WISP generation calculators, employee training flows, pricing sliders, modals, and cookie preferences—are fully navigable via standard keyboard controls (Tab, Shift+Tab, Enter, Space, Escape, and Arrow keys).
• Semantic HTML5 & ARIA Landmarks: Layouts are structured using semantic containers (<header>, <nav>, <main>, <footer>) and explicit ARIA attributes (role="region", role="radiogroup", aria-live, aria-label, aria-expanded).
• Color Contrast Conformance: All visual text and essential interactive UI controls meet or exceed WCAG 2.1 Level AA contrast ratio thresholds (at least 4.5:1 for normal body text and 3:1 for large headings and input borders).
• Zero-Pre-Consent Script Isolation: Third-party telemetry and non-essential analytics scripts do not load or execute prior to explicit user opt-in, preventing third-party script conflicts or accessible tree breakage.

3. Assistive Technology Compatibility

The platform is continuously tested and designed to be compatible with:

• Leading screen readers, including NVDA, JAWS, Apple VoiceOver (macOS / iOS), and Android TalkBack.
• Modern evergreen web browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.
• Native browser zoom controls up to 200% without loss of content or functionality.

4. Ongoing Evaluation & Remediation Protocol

Our engineering teams perform regular automated audits using axe-core and Lighthouse engines, paired with manual keyboard-only traversal reviews. When code updates introduce potential accessibility barriers, our engineers deploy corrective updates through an accelerated patch lifecycle.